Shipping, Returns & Warranty

Shipping Information

We will start processing your order immediately and will ship all orders within two business days from purchase date. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

Once your order ships, we will send a confirmation email including a tracking number (if applicable).

 

Returns Information

We believe in our products and use them every day. We would feel terrible if our products were not everything you hoped for. 

If your order isn’t as it should be you have 30 days from receipt of delivery to return it for a refund.

If the return is due to a change of mind, or is an unwanted gift purchase, it’s worth noting that the refund won’t include the original shipping fee.

Unwanted gifts can be refunded to the original purchaser’s method of payment. All items should be returned in original condition and in the original packaging.

If you are eligible for a pre-paid returns slip we will email a PDF copy to you.

Please contact us using this link if you need further details.

 

Our Warranty

Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. 

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

Please contact us using this link and us a description of the fault or damage. Including photographs of any fault helps a lot in speeding up claims.